Moss Men Surrey data rights
You can ask Moss Men Surrey about your personal information by phone, email or post. Last updated 16 October 2026.
Before
Grey concrete tiles thick with moss. How can you make a data request?
Email [email protected], call 01483 387251 or write to Moss Men Surrey Ltd, 55 Wolsey Close, Worcester Park, KT4 7EF. A request can be spoken or written. You do not need legal wording, a special form or a quote reference.
Tell us what you want to ask about and enough information to find your records, such as the name and property address used for your enquiry. Please do not send identity documents through the general enquiry form. If someone acts for you, we may need evidence of their authority.
Under the UK GDPR and Data Protection Act 2018, as amended, you can ask to see your information or correct it. Depending on the circumstances, you can also ask for deletion, restrict use, object to processing or request certain data in a portable form. Where we rely on consent, you can withdraw it. These rights are subject to legal conditions and exceptions.
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How will your request be handled?
Dave oversees requests for Moss Men Surrey Ltd, with access limited to the people needed to find the records and respond.
Requests receive a response without undue delay, normally within one calendar month. If a request is complex or you make several requests, the period may be extended by up to two further months where necessary. We must tell you about the extension and explain why within the first month.
If identity or authority checks are necessary, we will ask promptly and proportionately. The response period starts when the required information is received. For an access request, the clock may pause while reasonably necessary clarification is outstanding; we cannot force you to narrow your request.
Requests are normally free. If a lawful exception permits a fee or refusal, we will explain the reason and your complaint and court rights. We must protect other people’s information when responding and provide the response securely in an accessible form.
You can complain to us using the same contact details or to the ICO at any time. A data protection complaint is separate from a rights request. Current ICO guidance requires a complaint acknowledgement within 30 days, appropriate investigation, progress information and an outcome without unjustifiable delay.